Refund Policy
Effective date: 15 March 2026
1. Overview
This Refund Policy explains how refunds are handled for TopicTrawler credit-pack purchases.
2. Free signup and free credits
TopicTrawler accounts may be created for free. New accounts receive 20 AI credits as an onboarding offer. These free credits are promotional usage credits and are not purchased value.
3. Refund eligibility for purchased credits
Unused purchased credits are refundable within 14 days of purchase, excluding the payment gateway fee.
4. Non-eligible cases
Purchased credits that have already been used, partially consumed, or requested for refund after the 14-day refund window may not be eligible for refund.
5. Credit validity
Credits expire one year after grant or purchase.
6. How to request help
To request refund support or ask a billing question, contact support@workware.in and include enough detail for us to identify the relevant purchase.
7. Contact
Workware
Mumbai, India
Email: support@workware.in
Website: workware.in
8. Updates
We may update this Refund Policy from time to time. The latest version will be posted on this page with an updated effective date where appropriate.